Attract, Motivate, and
Retain Mission-Critical Providers and Staff

Cultivate a Strong Culture of Employee and
Patient Happiness.

Happiness As A Strategy

The healthcare industry’s top organizations are embracing a “Culture of Happiness” through a well-designed Happiness as a Strategy®Program.

These thoughtful and customized strategies enable you to attract and retain mission-critical providers and staff, while simultaneously enhancing patient experiences.

Our proprietary approach also leads to significant improvements in presenteeism and productivity. As a result, this approach drives cost reductions, boosts productivity, and fosters a culture of happiness for both employees and patients.

Get A Free Book

Schedule a discovery call to learn how we can rapidly improve your practice’s workplace culture, and we’ll send you a complimentary copy of “Happy Work,” the bestselling book by our founder, Nicholas Webb.

How to Transform Healthcare or Medical Practice Culture

Many healthcare organizations attempt cultural transformations using incomplete or outdated practices, leading to inevitable failure. To build an exceptional culture that brings happiness to providers, staff, and patients, a sequential approach is essential. This approach includes the following steps

Gain profound insights
To enhance both employee and patient experiences, it’s crucial to move beyond outdated and ineffective surveys. To truly understand the unique aspects of your organization, you need to engage in facilitated ideation. This process not only provides insights but also delivers complete and strategic solutions to improve unfavorable conditions.

Develop a robust strategy
Our “happiness as a strategy” approach is a comprehensive process that empowers practices to significantly enhance their organizational culture. Our strategies are comprehensive, easily understandable, and, most importantly, actionable, resulting in predictable and proven outcomes.

Embrace continuous cultural improvement
Building a stellar culture requires an ongoing commitment to improvement. Organizations must establish detailed processes to continually gather real-time insights that consistently enhance employees’ quality of work life and the human experience for patients.


Why Cultural Transformation is Vital for Your Practice

Workplace happiness leads to substantial reductions in employee healthcare costs and significant savings in recruitment and onboarding expenses due to higher employee retention rates. It enables you to attract mission-critical talent and is pivotal in promoting inclusion and equity. Moreover, happy workplaces experience increased productivity, a higher return on human capital, sustainable innovation, and exceptional customer experiences.

To determine employee happiness and drive productivity, employers can rely on the Happy Work Principle, which provides a framework that aligns organizational mission with personal and professional growth, all while serving others.

Getting Started

Embarking on a cultural transformation journey for healthcare organizations and medical practices may initially appear daunting.

However, we assure you that when approached correctly, the process is not only affordable but also seamless, with an exceptional impact on the quality of work life and the patient experience.

We kickstart the process with a complimentary discovery call, where we take the time to understand the distinctive aspects of your organization and your goals.

Subsequently, we provide you with a straightforward, flat-rate proposal that is easy to comprehend. This proposal allows us to take charge of the heavy lifting, making the entire process enjoyable and effortless for you.

Don’t hesitate to reach out and schedule your free discovery meeting to begin your transformation journey.

Improving Workplace Realities

Here are the key realities that exceptional leaders and managers recognize and embrace:

Reputation Matters

Over 90 percent of potential employees perform background checks on organizations using platforms like Glassdoor.

Organizations with negative Glassdoor ratings struggle to attract top talent, as these individuals choose to work for competitors instead.

Healthier, Happier Employees

Happy employees contribute to reduced absenteeism, resulting in lower overall healthcare costs. They also decrease the risk of workmen’s compensation claims, unemployment costs, and employee lawsuits against the employer.

Improved Productivity

Happy employees exhibit greater productivity and exhibit less presenteeism, which refers to reduced productivity when employees are present but not fully engaged due to illness, injury, or other factors.

Reduced Turnover, Lower Costs

Lower employee turnover and higher retention rates significantly decrease the expenses associated with hiring and training replacement employees.

The Society for Human Resource Management (SHRM) reports that, on average, it costs a company 6 to 9 months of an employee’s salary to find and train a replacement. For an employee earning $60,000 per year, this amounts to $30,000 to $45,000 in recruiting and training costs.

Driving Growth and Innovation

Happy employees are future-oriented and actively drive growth. They embrace innovation and are more adaptable to disruptive changes, ensuring the organization remains competitive.

Superior Patient Experiences

Today’s customers expect exceptional experiences at every touchpoint, and the only way to consistently deliver such experiences is through the efforts of happy employees.

Happiness is Multigenerational

A happy work culture is not limited to younger employees; the desire for a positive work environment transcends generational boundaries.

By acknowledging and acting upon these realities, leaders can create thriving workplaces that benefit both employees, patience, and the practice as a whole.

Talk With A Knowledgeable Expert

Find out how we can help you drive growth, profit, and happiness through our effective practice training programs.

Call now for a free consultation at no cost or obligation.

About Your Instructor, Nicholas Webb.

Award-winning inventor, number one best-selling author, CEO, and innovation and strategy management consultant.

Nicholas Webb (Nick) is the CEO of LeaderLogic®, a management consulting firm that provides consulting services to some of the top brands in the world. His clients include the likes of Johnson & Johnson, McDonald’s, FedEx, Salesforce Prizer, and Verizon, just to name a few.

As an inventor, Nick has been awarded over 40 US patents for technologies ranging from one of the world’s smallest medical implants to one of the first wearable technologies.

Nick is a prolific best-selling author with books that include The Innovation Mandate, The Healthcare Mandate, What Customers Crave, What Customers Hate, Happy Work, and Lucid Leadership.

Nick has served as a Chief Innovation Officer and an Adjunct Professor at one of the country’s top medical schools. Nick is also an award-winning documentary filmmaker and has recently been listed as one 0f the Top Keynote Speakers in the World of Global Guru’s Top 30 Award seven years in a row (2014-2022).


Serving The Best Organizations in the World

For 40 years we provided the freshest research and the best values, guaranteed.

Below is a small sampling of some of the top organizations in the world that we have served over the last four decards. Unlike large bureaucratic and overpriced consulting firms, we take a handcrafted approach with a laser focus on delivering a predictable return on investment for our clients.

Happy patients and growth through our certification training.

Flex Your Commitment to
Patient Happiness

Get Your Practice Patient
Champion® Certified

Better Insights Provide
Better Patient Experience

Our proprietary RealRatings® and Net Patient Experience systems go far beyond patient insights. Our patient insights deliver patient-centric innovations
that drive growth.